Demonstrates the essential skills required to use the Dispatch Board effectively, including basic call scheduling and how to navigate between dates, technicians, and technician groups.
More powerful Dispatch Board features are demonstrated here, including the Jump menu, rolling over call slips from previous dates, and optional features such as e-mail, mapping, and caller-ID. Watch this tutorial after you have seen the Dispatch Board Basics presentation.
This tutorial demonstrates how to use the 31-Day Calendar display, which can be accessed from Call Slips and the Dispatch Board. It helps you switch between dates on the Dispatch Board, and assists you with scheduling Call Slips and finding blocks of available technician time.
This presentation covers the entry of technician work times, which can be entered in "real-time" as the technician receives his service calls, arrives at work sites, and completes the work. Times can also be entered manually, after labor has been completed.
This tutorial shows you how to view a list of Call Slips with completed labor or material lists, which are ready to be fully billed and posted to Accounts Receivable.
