A C O W I N   Tutorials

Team Management Systems

Dispatching and Completing ACOTRUCK Calls (iPad)

This tutorial is for teaching the field technician how to download service calls, view the details, mapping the location with turn by turn directions, how to add labor, material, equipment on site and how to enter repair resolutions and equipment readings on the iPad.  (This is part 1 of 2)

(13 minutes, 18 seconds)

ACOTRUCK Invoicing (iPad)

This tutorial teaches the field technician how to enter Miscellaneous charges, prepare invoice or work order text, present the invoice to the customer, collect payment, capture the customer’s signature and return the call back to the office when complete. (This is part 2 of 2)


(7 minutes, 41 seconds)

Using Flat Rate Repair Codes (iPad)

Showing Flat Rate Discounts for PM Customers

This tutorial teaches the field technician how to add Flat Rate Repair codes to an ACOTRUCK call slip and how to get the customer’s approval to perform the recommended repair.

(4 minutes, 32 seconds)

This tutorial teaches the field technician how to select Flat Rate Repair Codes to show the discount that the customer receives as a result of having a Service Agreement.

(2 minutes, 11 seconds)

ACOTRUCK

ACOTRUCK iPad Tutorials (Can be viewed on iPad or Windows)

ACOTRUCK Setup (Windows Version)

This tutorial shows you how to install the ACOTRUCK software on a Windows Tablet PC and configure it to work with your ACOWIN system.

(5 minutes, 5 seconds long)

Dispatching and Completing ACOTRUCK Calls

This tutorial is aimed primarily at the field technician, and demonstrates how to add labor, materials, equipment information and resolution text to call slips on the Windows Tablet PC Version.

(7 minutes, 20 seconds)

ACOTRUCK Invoicing

This tutorial teaches the field technician how to complete a call slip, prepare billing under Time and Material, As Agreed or Flat Rate rules and return the final invoice to the main ACOWIN system.

(10 minutes, 15 seconds)

ACOTRUCK Windows Version Tutorials (Must be viewed in Windows)

Main Menu

Entering Labor

This tutorial is for teaching the field technician how to enter Labor on the iPad.  This is the Labor Section of the Dispatching and Completing ACOTRUCK Calls tutorial.

(1 minute, 48 seconds long)

Entering Material

This tutorial teaches the field technician how to enter Material on the iPad.  This is the Material Section of the Dispatching and Completing ACOTRUCK Calls tutorial.

(1 minute, 20 seconds)

Adding Equipment, Resolutions and Check Lists

Adding a PO from ACOTRUCK

This tutorial teaches the field technician how to add Equipment, Repair Resolutions and fill out a Check List based on the Equipment Type selected.  This is the Equipment/Resolutions  Section of the Dispatching and Completing ACOTRUCK Calls tutorial.

(3 minutes)

This tutorial teaches the field technician how to add a Purchase Order from ACOTRUCK and enter the material purchased.  This is the Adding a PO Section of the Dispatching and Completing ACOTRUCK Calls tutorial.


(1 minute, 39 seconds)

Adding Misc. Charges

Receiving Payments

This tutorial teaches the field technician how to add Miscellaneous Charges to a Call Slip .  Misc. Charges can consist of Discounts, Coupons, Recovery Charges, etc.  This is the Adding Misc. Charges section of the Dispatching and Completing ACOTRUCK Calls Tutorial.

(33 seconds)

This tutorial teaches the field technician how to add a payment to the Call Slip and process Credit Cards (if you have that option).  This is the Receiving Payments section of the ACOTRUCK Invoicing  Tutorial

(1 minute, 44 seconds)

Marking a Call Slip to Download (Dispatcher)

This tutorial is for teaching dispatchers how to mark a Call Slip from the Dispatch Board so that the technician can download it to their Mobile Device in the field.

(42 seconds)